Help Desk Analyst Jobs in Mc Donald, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Direct client position- Java Production Support Engineer-Remote
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 14 hours ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 14 hours ago
Role: Java Production Support Engineer Location: 100%Remote Accion Labsis inviting resumes for the role of a Sr Java support engineer for one of its premier clients in Pittsburgh, PA. Job...
Remote Work- West Mifflin, PA (17 miles from Mc Donald, PA)
- 1 day ago
- West Mifflin, PA (17 miles from Mc Donald, PA)
- 1 day ago
This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop...
Application Support Analyst - BI
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 1 day ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 1 day ago
Application Support Analyst - BI SoftWriters, Inc. - 2.9 Pittsburgh, PA Job Details Full-time Estimated: $43.4K - $52.8K a year 19 hours ago Benefits Parental leave 401(k) matching Flexible...
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 1 day ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 1 day ago
Technical Support Specialist Application Support Job Category: Customer Support Requisition Number: TECHN018080 SoftWriters - HQ Pittsburgh, PA 15237, USA Join Our Team as a Technical Support...
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 1 day ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 1 day ago
At least 1 year in a help desk support role. 1-2 years preferred. Demonstrates excellent verbal communication and writing skills. Demonstrates good customer service skills and motivation....
- Moon Township, PA (10 miles from Mc Donald, PA)
- 3 days ago
- Moon Township, PA (10 miles from Mc Donald, PA)
- 3 days ago
DESCRIPTION Michael Baker International is seeking an IT Support Desk Intern to join the IT Support and Field Services team in our Houston, TX or Pittsburgh (Moon Township), PA office. Operating...
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 4 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 4 days ago
Install and/or upgrade operating systems and standard PC application software. Troubleshoot "advanced" PC hardware and software problems for users....
Oracle Cloud HCM Benefits Support Engineer - 5748655
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 4 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 4 days ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
.Net Production Services Support Engineer
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 5 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 5 days ago
Good experience with Windows and other operating systems such as Unix. PL/SQL experience is required. Experience working with helpdesk ticketing - Service Now. Well versed on ITIL process....
Proposals and Sales Support Engineer (Pittsburgh, PA, USA) Job Details C0001225248P
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 6 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 6 days ago
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future....
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 7 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 7 days ago
IT Support Professional The Bradley Center - 2.8 Pittsburgh, PA Job Details Estimated: $43.7K - $53.5K a year 1 day ago Benefits Free parking Loan repayment program Health insurance Dental...
Branch Operational Support (Help Desk)
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 8 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 8 days ago
Branch Operational Support (Help Desk) Branch Operational Support (Help Desk) locations Pittsburgh, PA Hermitage, PA time type Full time posted on Posted Yesterday job requisition id 2025-00938...
Senior Technical Support Representative
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 8 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 8 days ago
Reference #: JR100645Why Join Us?At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive...
Biomedical Equipment Support Specialist
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 9 days ago
- Pittsburgh, PA (17 miles from Mc Donald, PA)
- 9 days ago
systems, and McAfee)....
Technology Operations Support/Help Desk Representative I
- Coraopolis, PA (10 miles from Mc Donald, PA)
- 10 days ago
- Coraopolis, PA (10 miles from Mc Donald, PA)
- 10 days ago
About the Role Entry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work...
Demographic Data for Mc Donald, PA
Moving to Mc Donald, PA? Find some basic demographic data about Mc Donald, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Mc Donald, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mc Donald, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- VPN
- Operating Systems
- Windows Server
- Apple OS X
- DHCP
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- VoIP
- MacOS
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Resolution
- Customer Support
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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